The site, National Builders Supply, is a great site. We got a good price on a toilet that is not always easy to find, a Toto. Plus, as I mentioned, we get free shipping. Anyway, I think we may have ordered from them in the past, and what I recall is that they sternly warn you to check the delivery for damages before signing the receipt. The problem is, the FedEx guy isn’t going to sit there and wait while you cut open the boxes and pull out the toilets to inspect them. The guy basically unloaded the boxes and left.
Last time I ignored this and it worked out fine, but this time around, when I opened the box, one of the lids to the toilet was cracked in half. Total bummer. I immediately called NBS and they said Toto would replace it for free. So I called Toto, and sure enough, they said they’d send me a new one, no questions asked. Whew! Dodged a bullet there.
I love when that happens. Until the next time, thanks for reading.